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ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter

Język publikacji: angielski
ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter - okladka książki

ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter - okladka książki

Autorzy:
IT Governance Publishing, Claire Agutter
Serie wydawnicze:
Essentials
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
194
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored.

As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality.

The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.

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O autorze książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

IT Governance Publishing, Claire Agutter - pozostałe książki

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