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ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter

Język publikacji: angielski
ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - okladka książki

ITIL(R) 4 Create, Deliver and Support (CDS). Your companion to the ITIL 4 Managing Professional CDS certification IT Governance Publishing, Claire Agutter - okladka książki

Autorzy:
IT Governance Publishing, Claire Agutter
Serie wydawnicze:
Learning
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
201
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures essential for successful service delivery. The early chapters focus on adopting a shift-left approach to resource management, helping teams prioritize efficiency and proactive problem-solving.

As the book progresses, it explores the strategic planning and management of resources within the SVS, stressing the importance of continual improvement and leveraging technology to optimize service management. It also provides insight into managing value streams for new services, guiding readers on how to create, manage, and measure service value chains for improved service delivery and innovation.

The later chapters address specific ITIL practices, such as service design, incident management, problem management, and knowledge management. The book concludes with exam preparation for ITIL® 4 CDS, offering practical case studies and real-world scenarios.

By the end, readers will be equipped to enhance service management processes and ensure the delivery of high-quality IT services aligned with business objectives.

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O autorze książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.

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