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Ten Steps to ITSM Success. A Practitioner's Guide to Enterprise IT Transformation IT Governance Publishing, Angelo Esposito, Timothy Rogers

Język publikacji: angielski
Ten Steps to ITSM Success. A Practitioner's Guide to Enterprise IT Transformation IT Governance Publishing, Angelo Esposito, Timothy Rogers - okladka książki

Ten Steps to ITSM Success. A Practitioner's Guide to Enterprise IT Transformation IT Governance Publishing, Angelo Esposito, Timothy Rogers - okladka książki

Autorzy:
IT Governance Publishing, Angelo Esposito, Timothy Rogers
Serie wydawnicze:
Learning
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
255
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This book provides a strategic framework for ITSM implementation, focusing on structured planning, role definition, process standardization, and ongoing performance assessments. With each chapter focusing on a critical aspect of ITSM, readers will gain the tools and knowledge needed to optimize service management practices and achieve long-term success. By the end of the book, IT leaders will understand how to build a robust ITSM program that aligns with business goals and drives continuous improvement.

The book begins by setting the stage for ITSM implementation, helping readers assess the current state of services and plan their next steps. As the journey progresses, the book delves deeper into organizational changes, process development, and defining roles, ensuring that all stakeholders are aligned with the ITSM strategy.

In the final chapters, the book focuses on deployment, continual improvement, and the importance of using metrics such as the balanced scorecard to ensure the ITSM framework is sustainable and continuously evolving. Readers will also learn how to handle operational sustainment and improve service delivery over time.

O autorach książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
Tim Rogers is a software engineer and student at the London School of Economics (LSE) and is from London, UK. He currently works at GoCardless, which is a payments start-up that helps businesses accept Direct Debit payments online. Here, he built the company's call center in the cloud, which is documented in a series of popular blog posts. He also works for a number of freelance clients, helping them use the power of Twilio to do things that range from getting reviews from hotel guests to building scalable customer support operations. In his spare time, he enjoys drinking coffee and serving in his local church and his university's Christian Union.

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