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Practical IT Service Management. A concise guide for busy executives IT Governance Publishing, Thejendra B.S

Język publikacji: angielski
Practical IT Service Management. A concise guide for busy executives IT Governance Publishing, Thejendra B.S - okladka książki

Practical IT Service Management. A concise guide for busy executives IT Governance Publishing, Thejendra B.S - okladka książki

Autorzy:
IT Governance Publishing, Thejendra B.S
Serie wydawnicze:
Learning
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
279
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This book provides a detailed guide to IT service management (ITSM), centered around the ITIL framework to enhance IT service delivery. It starts by introducing foundational concepts such as IT services, common challenges in IT departments, and the evolution of ITIL, particularly the 2011 edition. The early chapters cover core topics like service strategy, design, and the ITIL lifecycle, offering a strong foundation for understanding how ITIL aligns with business objectives.
As the book progresses, it delves into key ITIL processes such as service desk management, incident management, problem management, change and release management, and service asset management. Each chapter explains the roles, responsibilities, and best practices for each process, providing actionable advice and real-world examples for effective application. These sections focus on improving service efficiency and handling IT challenges.
The final chapters address advanced topics like service level management, financial management, supplier management, and service continuity. These insights help readers manage resources, build vendor relationships, and ensure business continuity. By the end, readers will be equipped to apply ITIL to optimize IT operations, align them with business needs, and drive continuous improvement.

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O autorach książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
Thejendra B.S is the IT Manager for a Software Development Firm in Bangalore, and has over 20 years of experience in IT. Besides working in India, his career has also taken him to Saudi Arabia, Dubai, Bahrain, and Australia. He has dealt with customers in many different areas of business, and has written many articles for websites such as Tech Republic and Disaster Recovery Journal.

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