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ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL® 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter

Język publikacji: angielski
ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL® 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter - okladka książki

ITIL(R) 4 Direct, Plan and Improve (DPI). Your companion to the ITIL® 4 Managing Professional and Strategic Leader DPI certification IT Governance Publishing, Claire Agutter - okladka książki

Autorzy:
IT Governance Publishing, Claire Agutter
Serie wydawnicze:
Essentials
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
194
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored.

As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality.

The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.

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O autorach książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

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