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Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK). A structured approach to implementing and sustaining SIAM across complex service ecosystems IT Governance Publishing, Claire Agutter

Język publikacji: angielski
Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK). A structured approach to implementing and sustaining SIAM across complex service ecosystems IT Governance Publishing, Claire Agutter - okladka książki

Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK). A structured approach to implementing and sustaining SIAM across complex service ecosystems IT Governance Publishing, Claire Agutter - okladka książki

Autorzy:
IT Governance Publishing, Claire Agutter
Serie wydawnicze:
Reference Guide
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
344
Dostępne formaty:
     PDF
     ePub
Ebook
161,10 zł 179,00 zł (-10%)
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Do przechowalni

This book outlines a structured progression for implementing Service Integration and Management (SIAM) within complex, multi-vendor environments. It begins by defining SIAM principles, roles, layers, and structural models to establish a shared understanding of its purpose and scope.

The roadmap then unfolds in four key stages. The Discovery & Strategy phase focuses on analyzing the current state, setting strategic drivers, and establishing governance foundations. In Plan & Build, the book guides readers through designing the SIAM model, sourcing structures, contracts, and process frameworks. The Implement stage addresses onboarding, transition planning, and applying change management across stakeholder groups. Finally, Run & Improve centers on operating the governance model, managing performance, conducting audits, and enabling continuous service development.

Each chapter links practical methods with decision-making considerations, offering a reference for teams planning, launching, or refining a SIAM approach. The content is organized to support structured adoption while allowing flexibility for varied organizational contexts.

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O autorach książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

IT Governance Publishing, Claire Agutter - pozostałe książki

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