Information Architecture. For the Web and Beyond. 4th Edition

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Spis treści książki

• Preface
  • Whats New in the Fourth Edition
  • Organization of This Book
  • Audience for This Book
  • Conventions Used in This Book
  • Contacting the Authors
  • Safari Books Online
  • How to Contact Us
  • Acknowledgments
• I. Introducing Information Architecture
• 1. The Problems That Information Architecture Addresses
  • Hello, iTunes
  • The Problems Information Architecture Addresses
    • Information Overload
    • More Ways to Access Information
  • Enter Information Architecture
    • Places Made of Information
    • Coherence Across Channels
    • Systems Thinking
  • Recap
• 2. Defining Information Architecture
  • Definitions
  • Just Because You Cant See It, Doesnt Mean It Isnt There
  • Toward a Damned Good Information Architecture
    • Context
    • Content
    • Users
  • Recap
• 3. Design for Finding
  • The Too-Simple Information Model
  • Information Needs
  • Information-Seeking Behaviors
  • Learning About Information Needs and Information-Seeking Behaviors
  • Recap
• 4. Design for Understanding
  • A Sense of Place
  • The Architecture of (Real-World) Places
  • Places Made of Information
  • Organizing Principles
  • Structure and Order
  • Typologies
  • Modularity and Extensibility
  • The Happiest Place(s) on Earth
  • Recap
• II. Basic Principles of Information Architecture
• 5. The Anatomy of an Information Architecture
  • Visualizing Information Architecture
  • Top-Down Information Architecture
  • Bottom-Up Information Architecture
  • Invisible Information Architecture
  • Information Architecture Components
    • Browsing Aids
    • Search Aids
    • Content and Tasks
    • Invisible Components
  • Recap
• 6. Organization Systems
  • Challenges of Organizing Information
    • Ambiguity
    • Heterogeneity
    • Differences in Perspectives
    • Internal Politics
  • Organizing Information Environments
  • Organization Schemes
    • Exact Organization Schemes
      • Alphabetical schemes
      • Chronological schemes
      • Geographical schemes
    • Ambiguous Organization Schemes
      • Topical organization schemes
      • Task-oriented schemes
      • Audience-specific schemes
      • Metaphor-driven schemes
      • Hybrid schemes
  • Organization Structures
    • The Hierarchy: A Top-Down Approach
      • Designing hierarchies
    • The Database Model: A Bottom-Up Approach
    • Hypertext
  • Social Classification
  • Creating Cohesive Organization Systems
  • Recap
• 7. Labeling Systems
  • Why You Should Care About Labeling
  • Varieties of Labels
    • Labels as Contextual Links
  • Labels as Headings
    • Labels Within Navigation Systems
    • Labels as Index Terms
    • Iconic Labels
  • Designing Labels
    • General Guidelines
      • Narrow the scope whenever possible
      • Develop consistent labeling systems, not labels
    • Sources of Labeling Systems
      • Your current information environment
      • Comparable and competitive environments
      • Controlled vocabularies and thesauri
    • Creating New Labeling Systems
      • Content analysis
      • Content authors
      • User advocates and subject matter experts
      • Users (directly)
        • Card sorting
        • Free-listing
      • Users (indirectly)
        • Search log analysis
    • Tuning and Tweaking
  • Recap
• 8. Navigation Systems
  • Types of Navigation Systems
  • Gray Matters
  • Browser Navigation Features
  • Placemaking
  • Improving Flexibility
  • Embedded Navigation Systems
    • Global Navigation Systems
    • Local Navigation Systems
    • Contextual Navigation
    • Implementing Embedded Navigation
  • Supplemental Navigation Systems
    • Sitemaps
    • Indexes
    • Guides
    • Configurators
    • Search
  • Advanced Navigation Approaches
    • Personalization and Customization
    • Visualization
    • Social Navigation
  • Recap
• 9. Search Systems
  • Does Your Product Need Search?
  • Search System Anatomy
  • Choosing What to Index
    • Determining Search Zones
      • Navigation versus destination
      • Indexing for specific audiences
      • Indexing by topic
      • Indexing recent content
    • Selecting Content Components to Index
  • Search Algorithms
    • Pattern-Matching Algorithms
      • Recall and precision
    • Other Approaches
  • Query Builders
  • Presenting Results
    • Which Content Components to Display
    • How Many Documents to Display
    • Listing Results
      • Sorting by alphabet
      • Sorting by chronology
      • Ranking by relevance
      • Ranking by popularity
      • Ranking by users or experts ratings
      • Ranking by pay-for-placement
    • Grouping Results
    • Acting on Results
      • Call to action
      • Select a subset of results
      • Save a search
  • Designing the Search Interface
    • The Box
    • Autocomplete and Autosuggest
    • Advanced Search
    • Supporting Revision
      • Repeat search in results page
      • Explain where results come from
      • Explain what the user did
      • Integrate searching with browsing
    • When Users Get Stuck
  • Where to Learn More
  • Recap
• 10. Thesauri, Controlled Vocabularies, and Metadata
  • Metadata
  • Controlled Vocabularies
    • Synonym Rings
    • Authority Files
    • Classification Schemes
    • Thesauri
  • Technical Lingo
  • A Thesaurus in Action
  • Types of Thesauri
    • Classic Thesaurus
    • Indexing Thesaurus
    • Searching Thesaurus
  • Thesaurus Standards
  • Semantic Relationships
    • Equivalence
    • Hierarchical
    • Associative
  • Preferred Terms
    • Term Form
    • Term Selection
    • Term Definition
    • Term Specificity
  • Polyhierarchy
  • Faceted Classification
  • Recap
• III. Getting Information Architecture Done
• 11. Research
  • A Research Framework
  • Context
    • Getting Buy-In
    • Background Research
    • Introductory Presentations
    • Research Meetings
      • Strategy team meeting
      • Content management meeting
      • Information technology meeting
    • Stakeholder Interviews
    • Technology Assessment
  • Content
    • Heuristic Evaluation
    • Content Analysis
      • Gathering content
      • Analyzing content
    • Content Mapping
    • Benchmarking
      • Competitive benchmarking
      • Before-and-after benchmarking
  • Users
    • Usage Analysis
    • Search Log Analysis
    • Customer-Support Data
  • Participant Definition and Recruiting
    • Surveys
    • Contextual Inquiry
    • Focus Groups
  • User Research Sessions
    • Interviews
    • Card Sorting
    • User Testing
  • In Defense of Research
    • Overcoming Research Resistance
      • Youre likely to save time and money by doing research
      • Managers dont know what your users want
      • We need to do information architecture research
  • Recap
• 12. Strategy
  • What Is an Information Architecture Strategy?
  • Strategies Under Attack
  • From Research to Strategy
  • Developing the Strategy
    • Think
    • Articulate
    • Communicate
    • Test
  • Work Products and Deliverables
    • Metaphor Exploration
    • Scenarios
      • Sample scenario
    • Case Studies and Stories
    • Conceptual Diagrams
    • Sitemaps and Wireframes
  • The Strategy Report
    • A Sample Strategy Report
      • Executive summary
      • Audiences, mission, and vision for the site
      • Lessons learned
      • Architectural strategies and approaches
      • Content management
  • The Project Plan
  • Presentations
  • Recap
• 13. Design and Documentation
  • Guidelines for Diagramming an Information Architecture
  • Communicating Visually
  • Sitemaps
    • High-Level Architecture Sitemaps
    • Digging Deeper into Sitemaps
    • Keeping Sitemaps Simple
    • Detailed Sitemaps
    • Organizing Your Sitemaps
  • Wireframes
    • Types of Wireframes
    • Wireframe Guidelines
  • Content Mapping and Inventory
  • Content Models
    • Why Do They Matter?
      • Supporting contextual navigation
      • Coping with large amounts of content
    • An Example
    • A Valuable Process
  • Controlled Vocabularies
  • Design Collaboration
    • Design Sketches
    • Interactive Prototypes
    • Point-of-Production Information Architecture
  • Putting It All Together: Information Architecture Style Guides
    • The Why Stuff
    • The How Stuff
  • Recap
• Coda
  • Putting the Arc in Information Architecture
  • A Recap of What Weve Learned
  • Now Its Your Turn
• A. References
  • Books
  • Professional Organizations
• Index

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