Claire is a Service Management Trainer, Consultant, and Author. From 2018–2023, she was nominated by Computer Weekly as one of the Most Influential Women in Tech. In 2018, 2019, and 2024, she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the Chief Architect for VeriSM™, the Service Management approach for the Digital Age. She is the Director of Scopism, focusing on Best Practices for SIAM (Service Integration and Management). Claire has worked with ITGP to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition, and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second Edition, the official guides for the EXIN SIAM™ Foundation and Professional certifications. After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.
Claire Agutter
Tytuły autora: Claire Agutter dostępne w księgarni Ebookpoint
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Explore ITIL® 4's Create, Deliver, and Support (CDS) framework, focusing on service value systems, shift-left approaches, and technology integration. Learn how to streamline IT service management and enhance user support across the service lifecycle.-
- PDF + ePub 125 pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł (-10%) -
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This book explores core High-Velocity IT practices, emphasizing ITIL 4 principles, strategies, and behaviors for transforming IT operations. It covers key concepts like the service value system, value chain, and digital product lifecycles.
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- PDF + ePub 125 pkt
(139,00 zł najniższa cena z 30 dni)
125.10 zł
139.00 zł (-10%) -
