Dave Zwieback
Tytuły autora: Dave Zwieback dostępne w księgarni Ebookpoint
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Promocja
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.In this insightful book, IT veteran Dave Zwieback sh- ePub + Mobi 55 pkt
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Imagine you had to write a postmortem containing statements like these?"We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress.""We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one.""W
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