Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations. Accelerate packaged (COTS) software implementations, increase returns on investment, and reduce implementation costs and customizations with this book and

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• Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
  • Table of Contents
  • Maximize Your Investment: 10 Key Strategies for Effective Packaged Software Implementations
  • Credits
  • About the Author
  • Acknowledgement
  • About the Reviewers
  • Preface
    • Vision of the future
    • Purpose of this book
    • Out of scope for this book
    • What this book covers
    • Who this book is for
    • Conventions
    • Reader feedback
    • Customer support
      • Errata
      • Piracy
      • Questions
  • 1. The Silo Approach is Alive and Well
    • Why do we need to change?
      • Robbins-Gioia Survey
      • Conference Board Survey
      • Business solution defined
      • What is the most important component of a business solution?
      • What is wrong with existing packaged software implementations?
        • IT does not matter? Think again!
        • Is technology changing Business?
    • Ten principles for implementing a business solution
      • Principle #1 for implementing a business solution
      • Principle #2 for implementing a business solution
      • Principle #3 for implementing a business solution
      • Principle #4 for implementing a business solution
      • Principle #5 for implementing a business solution
        • Battle of camps
        • Soap box Bashing methodologies
        • Customer-specific implementation
      • Principle #6 for implementing a business solution
      • Principle #7 for implementing a business solution
      • Principle #8 for implementing a business solution
      • Principle #9 for implementing a business solution
        • Observations
      • Principle #10 for implementing a business solution
    • Summary
    • References
  • 2. Focus on Business Results
    • Challenging todays mindset
      • We focus only on what we measure
      • Project scope fixates on software features
      • Focus on key drivers for business results
      • What results generate business value?
    • How to focus on business results during an implementation
      • Conduct business training
      • Implementation documentation should be Business-oriented
      • Use value-added Business results to filter requirements
      • Project objectives should address business results
    • Summary
    • References
  • 3. Invest in Your Implementation Partners
    • Making the investment
      • Document existing business processes
        • Enterprise modeling approach
      • Build trust in the implementation partner
      • Educate the implementation partner on the existing business solution
      • Complete packaged software implementation questionnaires
      • Conduct project orientation with the implementation partner
        • Complete packaged software training before the implementation partner's arrival
    • What to expect from your implementation partner
      • Predefined business process models
      • Detailed Business process maps
      • Packaged software implementation questionnaires
      • Certified business solution experts
    • Summary
    • References
  • 4. Enable the Customer to Lead During the Implementation
    • Enabling the customer to lead is a process
      • Educate
        • Best Practice: Knowledge transfer plan
      • Enable
      • Empower
      • Celebrate
    • Enablement requires different leadership styles
      • Implications for implementation partners
    • Summary
    • References
  • 5. Perform Business Solution Modeling
    • Defining prototyping and business solution modeling
      • Prototyping
      • Business solution modeling
    • Conducting Business solution modeling
    • Recommendations for conducting Business solution modeling
      • Customer's knowledge of existing business activities
      • Use real customer data during modeling
      • Best practice: Number of iterations for business solution modelling
      • Core Business practices consistency
      • Have multiple disciplines represented
    • Value proposition for Business solution modeling
      • Provides a working proof of concept
      • Validates software configuration
      • Creates a baseline model for impact analysis
      • Enables business solution training
      • Identifies challenges early
      • Facilitates and promotes customer interaction and quick decision-making
    • Challenges with business solution modeling
      • Won't Business solution modelling slow me down? Is it worth the cost?
    • Summary
    • Reference
  • 6. Determining the Correct Implementation Approach
    • Who is the leader Business or IT?
    • Solution-based approach
      • Business solution component: People
      • Business solution component: Business processes
      • Business solution component: Technology
    • Disciplines used in a Business solution implementation
      • Project management
      • Software development
        • Hybrid implementation approach
      • Organizational change management
      • Business process management and Quality management
    • Selecting the correct methodology
      • • Factor: Size of the implementation
        • Factor: Personnel capabilities
        • Factor: Risk
        • Factor: Business-IT relationship and culture
      • Business model dynamics
      • Factor: Guiding principles for a methodology
    • Applying methodologies for COTS implementations
      • Integrating methodologies
      • Project management
        • Silo versus holistic focus
        • Project control
        • Risk versus reward
        • Balanced project leadership between Business and IT
      • Software development
        • Sequential development versus business process development
        • Tailoring software development for COTS
      • Organizational change management
        • Defining the current business model the and future business model
        • Organizational requirements
        • Field readiness plan
      • Deployment strategy
        • Advantages and disadvantages of COTS deployment strategies
      • Global considerations
    • Summary
    • References
  • 7. Implement to the Current Business Maturity Level
    • Features and capabilities
    • Software design tools
    • To customize or not to customize
      • Challenge with technology-driven change
    • Understanding Business solution maturity
      • Business process performance within a maturity level
        • Illustration for a Professional Services Organization
      • Defining the evolutionary path of a business solution
        • Three broad categories of business processes
          • Revenue generating
          • Revenue supporting
          • Regulatory and compliance
    • Best Practice Implement to the current maturity level
      • • Minimize evolving business requirements
        • Minimize organizational change
        • Maximize opportunity for rapid delivery
    • Summary
    • Reference
  • 8. Minimizing Customizations and Maximizing Enhancements
    • Requirements-driven strategy
    • Solution-driven strategy
    • Configuration-driven strategy
    • Requirements management revisited
      • Gathering requirements
      • Analyzing requirements
      • Validating requirements
      • Selecting requirements
    • Value-added requirements management
      • Iteration #1 listen to the customer
      • Iteration #2 Lead the customer
      • Iteration #3 Confirm with the customer
      • Challenging business requirements
      • Customizations versus enhancements
        • What are customizations?
        • What are enhancements?
    • Challenges and risks with valued-added requirements management
    • Summary
  • 9. Negotiate for Success
    • Trickle down acceptance falls short
    • Developing an effective negotiation strategy
      • Paradigm shift in business software expectations
      • Paradigm shift in organizational acceptance
      • Understand when and where to negotiate
      • Utilize your packaged software provider
      • Ensuring successful negotiations
      • Building momentum
      • Marketing your solution
    • Summary
    • References
  • 10. Have a Business Solution Architect
    • Perspectives of a Business solution
    • Who is covering business processes?
    • Solution - Business Solution Architect
      • Responsibilities
      • Qualifications
    • Best practices for identifying conflicts
      • Identify functional boundaries
      • Identify packaged software dependencies and shared components
      • Perform a business process-oriented review of requirements and software configuration
      • Validate conflicts
      • Assign work in a process-oriented fashion
    • Summary
  • 11. Accelerate Decisions by Generating More Knowledge and Less Information
    • Traditional information gathering approach
      • Information versus knowledge
    • Decision-oriented information gathering
      • Implementation scope defines the decisions
      • Best practices influence the decisions
    • Effective knowledge generation
      • Gather information
      • Review information (evaluate)
      • Refining information (enrich)
      • Relate information (context)
    • Enabling decision makers
      • Project on-boarding
      • Maximize interactions with the project team
    • Summary
  • 12. Changing the Game
    • Traditional approaches fall short
    • Understanding packaged software advantages and challenges
      • Maximize the advantages of packaged software
        • Drive standardization
        • Greater focus on strategic activities
        • Potential for rapid deployment
        • Shared IT development costs
        • Simplify the IT footprint
      • Minimize challenges with packaged software
        • Organizational change impact
        • Perception of setbacks
        • Discipline to maximize COTS investment
        • Different implementation approach
    • Change the game by changing strategy
    • Summary
    • References
  • A. Summary of Challenges
  • Index

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