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An Education in Service Management. A guide to building a successful service management career and delivering organisational success IT Governance Publishing, David Barrow

Język publikacji: angielski
An Education in Service Management. A guide to building a successful service management career and delivering organisational success IT Governance Publishing, David Barrow - okladka książki

An Education in Service Management. A guide to building a successful service management career and delivering organisational success IT Governance Publishing, David Barrow - okladka książki

Autorzy:
IT Governance Publishing, David Barrow
Serie wydawnicze:
Learning
Wydawnictwo:
IT Governance Publishing (Z chęcią przeczytam książkę w języku polskim)
Ocena:
Bądź pierwszym, który oceni tę książkę
Stron:
265
Dostępne formaty:
     PDF
     ePub

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Do przechowalni

This comprehensive guide to Service Management explores the core principles of ITSM and its crucial role in modern enterprises. It begins by introducing the fundamentals, addressing common challenges, and showcasing the strategic value service management brings to organizations. The book emphasizes practical applications and the importance of communication in building strong professional communities. As the author shares personal insights and experiences, readers gain a deeper understanding of the dynamic nature of service management.
The book then shifts to career-focused content, offering guidance on how to transition service management certifications into professional opportunities and growth. By examining the personal and professional sides of service management, it provides readers with actionable steps to advance their careers, whether they are just starting or looking to deepen their expertise. The content encourages readers to see service management as not only a necessary skill but also a fulfilling career path, highlighting both its challenges and rewards.

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O autorach książki

IT Governance Publishing (ITGP) is the world's only specialist IT governance publisher. We produce books, toolkits and training aids on a wide range of topics including information security, IT governance, information risk, compliance, cyber security, IT service management, project management and management system standards.
David Barrow (he/him) has more than 30 years' experience working in IT ‘service' roles. He has made a career out of IT, starting out in small businesses and gradually becoming a trusted consultant to a number of large global organisations.
David acts as a mentor to people at various levels both in partnership with Reed within the ‘Women in Technology' initiative and as a committee member for ITSM and ITAM for the British Computer Society. He is also part of a committee for the British Standards Institute looking at education in service management.
David is passionate about acting as an ally, having benefitted from some great allies – but he's also seen how people can be let down based on their gender, religion or life choices, and he'd like to help level this field

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