Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results
- Autorzy:
- Chandru Shankar, Vincent Bellefroid, Nilesh Thakkar
- Ocena:
- Bądź pierwszym, który oceni tę książkę
- Stron:
- 380
- Dostępne formaty:
-
PDFePubMobi
Opis ebooka: Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results
Wybrane bestsellery
-
Delivering business solutions is more than just product play. Software is often viewed as the enabler; however, the key to success is how the solution is implemented and how the implementations are managed. With this as the background, Microsoft has developed Microsoft Dynamics Sure Step as the f...
Microsoft Dynamics Sure Step 2010. The smart guide to the successful delivery of your Dynamics business solutions Microsoft Dynamics Sure Step 2010. The smart guide to the successful delivery of your Dynamics business solutions
-
Mastering Apex Programming helps beginner to intermediate Salesforce developers to understand the Apex language, its advanced features, and best practices so that they can build robust cloud- based applications that scale. Covering topics such as asynchronous programming, debugging and performanc...
Mastering Apex Programming. A Salesforce developer's guide to learn advanced techniques and programming best practices for building robust and scalable enterprise-grade applications - Second Edition Mastering Apex Programming. A Salesforce developer's guide to learn advanced techniques and programming best practices for building robust and scalable enterprise-grade applications - Second Edition
-
Once renowned as a customer relationship management tool, Salesforce has evolved into a cloud-first application and capability ecosystem. With dedicated components for tasks such as middleware, big data, reporting, ETL, data loading, and API orchestration, Salesforce has become more prevalent in ...(169.14 zł najniższa cena z 30 dni)
177.65 zł
209.00 zł(-15%) -
Dzięki tej książce poznasz podstawowe koncepcje CRM i przyswoisz zasady poruszania się po Salesforce. Dowiesz się, jak tworzyć czynności, zarządzać potencjalnymi klientami, konfigurować zabezpieczenia, współpracować z aplikacjami innych firm, budować przepływy, poszukiwać nowych klientów i rozwij...
Wprowadzenie do Salesforce. Jak zoptymalizować sprzedaż i marketing. Wydanie II Wprowadzenie do Salesforce. Jak zoptymalizować sprzedaż i marketing. Wydanie II
(64.35 zł najniższa cena z 30 dni)69.30 zł
99.00 zł(-30%) -
This book teaches you how to configure and implement Salesforce Nonprofit Cloud, its standard functionalities, and customizations for business processes. The book provides you with real-world case studies along with best practices to augment the implementation journey and help you create tailor-m...
Accelerating Nonprofit Impact with Salesforce. Implement Nonprofit Cloud for efficient and cost-effective operations to drive your nonprofit mission Accelerating Nonprofit Impact with Salesforce. Implement Nonprofit Cloud for efficient and cost-effective operations to drive your nonprofit mission
-
NetSuite For Consultants takes a hands-on approach to help you learn how to implement and customize NetSuite. You’ll learn how to set up your organization on the platform, deepen your understanding of its functionality, and resolve both functional and technical post-implementation issues.
NetSuite for Consultants. A handbook for ERP and CRM consultants to implement NetSuite 2021 quickly and easily NetSuite for Consultants. A handbook for ERP and CRM consultants to implement NetSuite 2021 quickly and easily
-
This book helps you understand how Salesforce Customer 360 unifies Marketing Cloud, B2C Commerce, and Service Cloud into a single solution. You'll learn the key capabilities, limitations, and integration options to deliver value for the organization. The book also provides a solid foundation for ...
Salesforce B2C Solution Architect's Handbook. Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360 Salesforce B2C Solution Architect's Handbook. Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360
-
Building Expert Business Solutions with Zoho CRM provides in-depth coverage of how to design and build a CRM specifically for your business needs. You will gain an understanding of how to connect your CRM to other Zoho and third-party applications and explore use cases for implementing Zoho CRM e...
Building Expert Business Solutions with Zoho CRM. An indispensable guide to developing future-proof CRM solutions and growing your business exponentially Building Expert Business Solutions with Zoho CRM. An indispensable guide to developing future-proof CRM solutions and growing your business exponentially
-
SAP has extended functionalities in SAP CRM, SAP APO, and SAP TMS that are not available within SAP ECC alone. With this book, you’ll not only cover SAP Order to Cash Process with SAP ECC but also with SAP CRM, SAP APO, SAP TMS, and SAP LES, exploring their key functionalities and configur...
Implementing Order to Cash Process in SAP. An end-to-end guide to understanding the OTC process and its integration with SAP CRM, SAP APO, SAP TMS, and SAP LES Implementing Order to Cash Process in SAP. An end-to-end guide to understanding the OTC process and its integration with SAP CRM, SAP APO, SAP TMS, and SAP LES
-
Leverage your Salesforce experience to learn how to design high-performance end-to-end solutions using the Salesforce platform and prepare for the Salesforce Certified Technical Architect Review Board exam with this practical guide. You’ll be able to gain not only technical expertise but a...
Becoming a Salesforce Certified Technical Architect. Prepare for the review board by practicing example-led architectural strategies and best practices Becoming a Salesforce Certified Technical Architect. Prepare for the review board by practicing example-led architectural strategies and best practices
O autorach ebooka
Ebooka "Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results" przeczytasz na:
-
czytnikach Inkbook, Kindle, Pocketbook, Onyx Boox i innych
-
systemach Windows, MacOS i innych
-
systemach Windows, Android, iOS, HarmonyOS
-
na dowolnych urządzeniach i aplikacjach obsługujących formaty: PDF, EPub, Mobi
Masz pytania? Zajrzyj do zakładki Pomoc »
Audiobooka "Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results" posłuchasz:
-
w aplikacji Ebookpoint na Android, iOS, HarmonyOs
-
na systemach Windows, MacOS i innych
-
na dowolnych urządzeniach i aplikacjach obsługujących format MP3 (pliki spakowane w ZIP)
Masz pytania? Zajrzyj do zakładki Pomoc »
Kurs Video "Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results" zobaczysz:
-
w aplikacjach Ebookpoint i Videopoint na Android, iOS, HarmonyOs
-
na systemach Windows, MacOS i innych z dostępem do najnowszej wersji Twojej przeglądarki internetowej
Szczegóły ebooka
- Tytuł oryginału:
- Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.
- ISBN Ebooka:
- 978-18-496-8703-4, 9781849687034
- Data wydania ebooka:
- 2014-01-24 Data wydania ebooka często jest dniem wprowadzenia tytułu do sprzedaży i może nie być równoznaczna z datą wydania książki papierowej. Dodatkowe informacje możesz znaleźć w darmowym fragmencie. Jeśli masz wątpliwości skontaktuj się z nami sklep@ebookpoint.pl.
- Język publikacji:
- angielski
- Rozmiar pliku Pdf:
- 5.2MB
- Rozmiar pliku ePub:
- 13.3MB
- Rozmiar pliku Mobi:
- 20.1MB
Spis treści ebooka
- Customer Success with Microsoft Dynamics Sure Step
- Table of Contents
- Customer Success with Microsoft Dynamics Sure Step
- Credits
- Foreword
- About the Author
- Acknowledgments
- About the Author
- Acknowledgments
- About the Author
- Acknowledgments
- About the Reviewer
- Acknowledgments
- About the Reviewer
- Acknowledgments
- About the Reviewer
- Acknowledgments
- www.PacktPub.com
- Support files, eBooks, discount offers and more
- Why Subscribe?
- Free Access for Packt account holders
- Support files, eBooks, discount offers and more
- Preface
- What this book covers
- What you need for this book
- Who this book is for
- Conventions
- Reader feedback
- Customer support
- Downloading the color images of this book
- Errata
- Piracy
- Questions
- 1. Background and Concepts
- The business solutions market
- Building a solution strategy with pace layering
- The two-tier approach, cloud computing, and workloads
- The importance of a methodology
- The importance of a methodology for solution selection
- Introducing Microsoft Dynamics Sure Step
- Microsoft Dynamics overview
- Understanding what a project is
- Implementing the solution
- ERP and CRM implementations and statistics
- Summary
- 2. Solution Selling and Driving Due Diligence
- Driving value for the customer and solution provider
- Value realization and measurement
- Driving value for the customer and solution provider
- What it means to be solution centric
- Solution selling concepts
- Solution selling the buyers perspective
- Building trust
- Building a vision
- Determining the right time to demo the solution
- Staying aligned with the buyer
- Vision processing creation and reengineering
- The Microsoft Solution Selling Process
- Summary
- 3. Solution Envisioning with Sure Step
- The Sure Step Diagnostic phase
- The concept of Decision Accelerator (DA) Offerings
- The Sure Step Diagnostic phase
- Diagnostic for a new Dynamics customer
- Starting the discovery process
- Microsoft Dynamics Lifecycle Services tools and alignment with Sure Step
- Starting the discovery process
- The first step to envisioning the future state
- Identifying the right solution
- Determining infrastructure implications
- Estimating delivery costs, approaches, plans, and roles
- Phased approaches and staging options for multiple site deployments
- Reducing risk perception
- Estimating the Return on Investment
- Developing the project charter and proposal
- Closing the sales cycle
- Initiating the delivery cycle
- Other aspects of the Decision Accelerator Offering services
- Diagnostic leveraging of the Accelerated POC with the CRM Online service
- The Diagnostic phase for a current Dynamics customer
- Assessing the upgrade requirements
- Applying the other Decision Accelerator Offerings services to upgrade engagements
- Supporting the customer's buying cycle
- Defining organizational needs
- Determining the right solution
- Understanding and mitigating risks
- Approach to upgrade existing solutions
- Positioning solutions for specific industries
- Industry/vertical solutions
- The manufacturing industry
- The public sector industry
- Use case Decision Accelerator for a local government council
- The retail industry
- Service industries
- Industry/vertical solutions
- Cross-industry / horizontal solutions
- Cross-industry customer care solutions
- xRM or extended CRM solutions
- Future industry and cross-industry solution content
- Quick reference
- Summary
- 4. Managing Projects
- About projects and project management
- Myths and resistance
- Is project management an overhead?
- Is project management an obstacle to flexibility?
- Is project management unsalable?
- Myths and resistance
- Why project management?
- The alternative
- Using our own methodology
- Why quality-driven companies prefer project management
- About projects and project management
- The four pillars of project success
- Communication matters
- Rule number 1 communication requires interaction
- Rule number 2 e-mail does not equal project communication
- Rule number 3 be brief
- Rule number 4 set clear expectations
- Communication matters
- A proactive attitude makes the difference
- Rule number 1 look ahead and prevent
- Rule number 2 be proactive with interactions
- Rule number 3 a measure for early warning signals
- Creating a guiding project culture
- The importance of closing
- Project management essentials
- A project life cycle and its phases
- What is a phase?
- Respecting the phase-based approach
- A project life cycle and its phases
- Project management processes
- Breaking it up!
- From estimate to follow up
- WBS as an estimation instrument
- Follow up based on WBS
- WBS as a central concept
- Adopting project management
- The tireless quest for the perfect espresso
- Embracing change
- Indispensable organizational benefits
- A core competency for your company
- Profitable projects
- Satisfied customers and happy employees
- Summary
- 5. Implementing with Sure Step
- Implementation approaches in Sure Step
- The notion of phases and cross phases
- Implementation approaches in Sure Step
- Waterfall-based implementation project types
- The Rapid project type
- The Standard project type
- The Enterprise project type
- Setting up a program for solution rollout
- Phased solution rollouts
- Multisite engagements
- Sure Step waterfall implementation phases
- The Analysis phase
- The start of the project
- Start your engines
- Expect some delays
- The start of the project
- A chance to establish the project culture
- A look back
- A good project charter is priceless
- Project planning sessions
- Kick off your communication culture
- Wrapping up
- To train or not to train?
- The uncontrolled Analysis phase
- Scenarios for real-life analysis
- Back to square one
- Scope creep sneaking in
- No issues, no risks
- Analyze what?
- Go for interim analysis deliverables
- Managing scope creep during the Analysis phase by means of Fit Gap Analysis
- Do not forget about data migration
- Interact with the infrastructure department
- The Design phase
- Do we really need a Design phase?
- The risk of a passive Design phase
- All activity in the Sure Step Design phase
- We are implementing a standard package solution
- From requirements to design
- Document and implement
- Initiate testing
- Interact with the infrastructure department
- Don't give up on data migration
- Start planning the deployment
- The Development phase
- Developers only?
- Develop and freeze custom code
- Complete the testing
- Last call for changes
- Can process models still change?
- Start finalizing
- Finalize the system configuration and ISV solution setup
- Finalize design updates
- Hand over non-production environments
- The Deployment phase
- What is critical for a successful deployment?
- Trainers' evangelists for change
- Conduct end user training
- Compose the trainer team
- What about the data?
- The Go-Live as the user acceptance test
- Your continued key user interaction will now pay off
- Early planning and commitment making the difference
- The focus of the user acceptance test
- Document and analyze the results
- Execute performance tests
- Infrastructure readiness
- Check and cross-check
- Ready to take off
- The Operation phase
- Provide post-Go-Live support
- Some things to do
- Clear pending items
- Finalize knowledge transfer
- Conduct performance tuning and optimization
- Transition the solution to support
- To close or not to close
- Closing a nice little job?
- Building it up
- The core challenge
- Sign please!
- The Agile Implementation project type
- Use case: Agile project type for a multinational chemicals customer
- Use case: Rapid project type for a GP customer
- Use case: Enterprise project type usage by a global advertising organization
- Summary
- 6. Quality Management and Optimization
- Understanding the quality management manifestation in Sure Step
- Controlling quality within project types
- Quality activities embedded in program management
- Key quality and testing cross-phase activities
- Feature Testing
- Unit Testing
- Function Testing
- Sub-Process Testing
- Process Testing
- Data Acceptance Testing (DAT)
- Integration Testing
- Performance Testing
- User Acceptance Testing (UAT)
- The Sure Step Optimization Offerings
- Optimization Offering for Microsoft Dynamics AX
- Optimization Offering for Microsoft Dynamics CRM
- Optimization Offering for Microsoft Dynamics GP
- Optimization Offering for Microsoft Dynamics NAV
- Optimization Offering for Microsoft Dynamics SL
- Optimization Offering for Microsoft Dynamics AX
- Understanding key Proactive and Post Go-Live services for AX and CRM
- Architecture Review
- Design Review
- Customization Review
- Performance Review
- Upgrade Review
- Health Check
- Project Governance and Delivery Review
- Optimization Offerings and their benefits
- Use case Technical Review services usage by Global Advertising Organization
- Use case Project Governance and Delivery Review service usage by partner
- Summary
- 7. Upgrading with Sure Step
- Decision Accelerator Offerings and the Diagnostic phase
- Phase 1 Need Determination
- The Upgrade Assessment Decision Service
- Phase 1 Need Determination
- Phase 2 additional services and when to avail them
- Phase 3 Risk Evaluation
- Determining the Upgrade approach and release schedule
- Decision Accelerator Offerings and the Diagnostic phase
- Delivering Upgrade
- The Analysis and Design phases
- The Development, Deployment, and Operation phases
- Use case Microsoft Dynamics Upgrade by a nondurable products manufacturer
- Summary
- 8. Project and Organizational Change Management
- The Sure Step Project Management Library
- Understanding project management disciplines
- Risk management
- Scope management
- Time and cost management
- Resource management
- Communication management
- Quality management
- Procurement management
- Integration management
- Understanding project management disciplines
- The Sure Step Project Management Library
- Organizational Change Management
- Organizational Change Management in Sure Step
- Defining the OCM Strategy
- Aligning and mobilizing leadership
- Engaging stakeholders
- Aligning an organization
- Enabling the organization
- Organizational Change Management in Sure Step
- Aligning to other project methodologies
- Prince2 and Sure Step
- Sure Step's Projects feature
- Sure Step Project Creation Wizard
- Creating projects on a local drive
- Creating projects on a SharePoint server
- Sure Step Project Creation Wizard
- Sure Step Online Project Creation Wizard
- Customizing Sure Step templates using the Projects feature
- Summary
- 9. A Practical Guide to Adopting Sure Step
- Don't park your brain outside
- Executing strategy
- Managing change
- Why change initiatives fail
- Underestimating the need for a clear vision of the desired change
- Failing to clearly communicate the vision
- Failing to build a substantial coalition
- Permitting roadblocks against the vision
- Not generating a sense of urgency tied to improved performance
- Not building a plan for short-term wins
- Failing to lead and coach changes in the business behavior
- Failure of managers to operate in and above day-to-day execution
- Not practicing what you preach
- Failing to anchor changes in the business culture
- Why change initiatives fail
- Don't park your brain outside
- Making your Sure Step adoption program
- Creating a roadmap
- Diagnosis
- The Sure Step champion
- The V-team
- Diagnosis
- Analysis
- Design
- Development
- Deployment
- Operations
- Creating a roadmap
- The value of the adoption program
- GROW into new behaviors
- The Key Documents Visio diagram
- Some tips from real, conducted Sure Step adoption programs
- How to access Sure Step
- Sure Step 2012
- Sure Step Online
- Key differences between Sure Step 2012 and Sure Step Online
- Preparing for the Sure Step certification exam
- Sure Step for ISVs
- Classifying ISVs
- How ISVs can benefit from the Sure Step program
- ISV artifacts for Sure Step
- Sure Step and the CfMD program
- Use case Sure Step adoption by a small Dynamics partner
- Summary
- 10. Summary and Takeaways
- What we now know about Sure Step
- The Sure Step value proposition
- Sure Step revisited summary and quick reference
- What we now know about Sure Step
- Sure Step updates
- Sure Step Online
- Sure Step and Lifecycle Services
- Key takeaways
- Takeaways for customer due diligence and solution selling
- Implementation takeaways
- Sure Step adoption takeaways
- General takeaways
- Summary
- A. Bibliography
- Chapter 1
- Chapter 2
- Chapter 3
- Chapter 4
- Chapter 5
- Chapter 6
- Chapter 7
- Chapter 8
- Chapter 9
- Chapter 10
- Index
Packt Publishing - inne książki
-
Mastering Data transformation is essential for enhancing their data models and business intelligence. The Definitive Guide to Power Query equips you with the knowledge and skills to master the tool while leveraging its remarkable capabilities.
The Definitive Guide to Power Query (M). Mastering complex data transformation with Power Query The Definitive Guide to Power Query (M). Mastering complex data transformation with Power Query
Gregory Deckler, Rick de Groot, Melissa de Korte, Brian Julius
Dzieki opcji "Druk na żądanie" do sprzedaży wracają tytuły Grupy Helion, które cieszyły sie dużym zainteresowaniem, a których nakład został wyprzedany.
Dla naszych Czytelników wydrukowaliśmy dodatkową pulę egzemplarzy w technice druku cyfrowego.
Co powinieneś wiedzieć o usłudze "Druk na żądanie":
- usługa obejmuje tylko widoczną poniżej listę tytułów, którą na bieżąco aktualizujemy;
- cena książki może być wyższa od początkowej ceny detalicznej, co jest spowodowane kosztami druku cyfrowego (wyższymi niż koszty tradycyjnego druku offsetowego). Obowiązująca cena jest zawsze podawana na stronie WWW książki;
- zawartość książki wraz z dodatkami (płyta CD, DVD) odpowiada jej pierwotnemu wydaniu i jest w pełni komplementarna;
- usługa nie obejmuje książek w kolorze.
Masz pytanie o konkretny tytuł? Napisz do nas: sklep[at]helion.pl.
Książka, którą chcesz zamówić pochodzi z końcówki nakładu. Oznacza to, że mogą się pojawić drobne defekty (otarcia, rysy, zagięcia).
Co powinieneś wiedzieć o usłudze "Końcówka nakładu":
- usługa obejmuje tylko książki oznaczone tagiem "Końcówka nakładu";
- wady o których mowa powyżej nie podlegają reklamacji;
Masz pytanie o konkretny tytuł? Napisz do nas: sklep[at]helion.pl.
Książka drukowana
Oceny i opinie klientów: Customer Success with Microsoft Dynamics Sure Step. Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results Chandru Shankar, Vincent Bellefroid, Nilesh Thakkar (0) Weryfikacja opinii następuję na podstawie historii zamówień na koncie Użytkownika umieszczającego opinię. Użytkownik mógł otrzymać punkty za opublikowanie opinii uprawniające do uzyskania rabatu w ramach Programu Punktowego.